LIVE ONLINE - COMPLETE qUIZ + download CERTIFICATE

Best Practice

Phone Skills

This module supports your live online training session and is used to complete your course certification.

All live training is delivered separately, via Zoom. This module is used to support your learning, as well as where you will complete the required quiz and download your certificate.


Designed for practice owners, managers, and front office teams, this training focuses on improving phone skills to convert more enquiries into appointments, strengthen first impressions, and create a more consistent and professional patient experience.

All core learning takes place during the live online session, where practical strategies and frameworks are explored.

👉 After attending your live session, return here to complete the quiz and download your certificate.
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*Note: You'll be redirected to the Prime Practice website
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Your Learning Journey

This course is structured around two key components to support both learning and certification.

Step 1:

Attend the Live Online Training
(via Zoom)

Join your scheduled live session where the core learning takes place.


During this session, participants will:

  • Convert more enquiries into confirmed appointments
  • Create strong first impressions that build immediate patient trust
  • Handle questions and objections confidently and effectively
  • Create consistency across your team’s phone communication

Step 2:

Complete the Assessment Quiz & Download Your Certificate

(via PrimeLearn)

After attending the session, log in to PrimeLearn to complete a short quiz and download your certificate.

Certificate Requirements

To receive a Certificate of Completion, participants must:

Attend both live Zoom training sessions

Successfully complete the assessment quiz in PrimeLearn, and download your certificate


High-performing practices don’t just answer the phone — they turn every call into an opportunity to build trust and secure commitment.

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*Note: You'll be redirected to the Prime Practice website