LIVE ONLINE - COMPLETE QUIZ + DOWNLOAD CERTIFICATE

Handling Emergencies

This module supports your live online training session and is used to complete your course certification.

All live training is delivered separately via Zoom. This module is used to complete the required quiz and access your certificate.


Designed for practice owners, managers, and front office teams, this training focuses on managing emergency appointments in a way that supports both patient needs and schedule control.

All core learning takes place during the live online session, where practical frameworks and a structured approach are introduced to help your team respond confidently to urgent requests without disrupting the flow of the day.

👉 After attending your live session, return here to complete the quiz and download your certificate..
Not registered for this training yet?
*Note: You'll be redirected to the Prime Practice website

Your Learning Journey

This course is structured around two key components to support both learning and certification.

Step 1:

Attend the Live Online Training
(via Zoom)

Join your scheduled live session where the core learning takes place.


During this session, participants will:

  • Take control of emergency appointment requests without disrupting your schedule
  • Manage patient expectations in urgent situations with clear and confident communication
  • Apply a structured approach to handling emergency bookings effectively
  • Create consistency in how your team responds to emergency enquiries

Step 2:

Complete the Assessment Quiz & Download Your Certificate

(via PrimeLearn)

After attending the session, log in to PrimeLearn to complete a short quiz and download your certificate.


Certificate Requirements

To receive a Certificate of Completion, participants must:

Attend the live online training session

Successfully complete the assessment quiz in PrimeLearn, and download your certificate

related topics

More Front Office Systems Training