Hi ,

 A place to build skills, confidence and clarity — strengthening you and your practice.
VISIBILITY RULES: ONLY VISIBLE TO
- NEW PRACTICE PLAN CLIENTS
- PRACTICE PLAN
- PRACTICE OWNER/MANAGER

Welcome to Your Practice Plan Portal - We're thrilled to have you here!

Here you'll find everything included in your Practice Plan. Access tools, insights, and resources to support your team and Practice.

Where to begin?

Start by completing your Onboarding Course to help us get to know your Practice better, and to get your whole team setup.

Most important is to complete your:
- Practice Analysis
- Numbers Analysis
- What I Commit To
- And Submit your Team details

*These forms are embedded in the onboarding course and can also be found on this page.

New feature just added:

 New Feature: Track your team's progress. Read more about it in the user guide. 
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TEAM MEMBERS ONLY

Your Practice Plan Portal

Everything included in your Practice Plan is available here. 

Get access to self-paced online courses, live online training and face-to-face workshop supplementary modules, learning material and helpful resources - all in one place.

Meet Our Team of Coaches and Trainers

Louise Howlett

Your Practice Coach

Louise is your dedicated Practice Coach, Consultant and Trainer, here to support you and your team as you work through your Practice Plan.


With over 20 years’ experience in the dental industry and as an ICF Associate Certified Coach, Louise brings deep practical insight and a supportive coaching approach to her work with dental teams.

Get in touch

✉️ louise.howlett@primepractice.com.au

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NEW CLIENTS ONLY

If you haven't yet,
please complete the following

Important: These only need to be completed once for the practice as part of your onboarding onto the Practice Plan.
If you have already completed and submitted them, please ignore this section.

Practice Analysis

Helps us understand how your practice currently operates — what’s working well and where there’s potential to grow or refine systems and processes.

Numbers Analysis

Gives us insight into your financial performance so we can identify trends, strengths, and opportunities to improve practice profitability and sustainability.

What I Commit to Achieve

Clarifies your specific outcomes and priorities so we can align goals, actions, and accountability — and clearly measure progress and success.

Staff Details

Please download, complete, and return this form to your Account Manager or Coach.
These details help us get your whole practice set up and ready to go.

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Register Your Team for
Workshops and Live Online Training

Your Practice Plan includes access to a range of in-person workshops held across various locations and dates, as well as live online training.

Select a workshop/s and register interest for your team.

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On-Demand Short Courses
You're Enrolled In

For both Practice Owners/Managers + Team Members

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Schedule Your Quarterly Account
Management Session with Jen Cox

As part of your Practice Plan, you have access to quarterly sessions with Jen.

These sessions are designed to give you an extra layer of support, ensuring nothing is overlooked. We’ll explore what’s working well, identify opportunities for improvement, and help align your priorities to support your business goals in the months ahead.

Meeting location
📍 Zoom

Meeting duration
⏱️ 30mins

What time works best?
Select the time that suits you best..
UTC +11:00 Australian Eastern Time - or click HERE to select a different time zone.



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Resource Hub

Resources for Leadership

NEW: 25 March2026


Leadership in practice isn’t about having all the answers. It’s about creating clarity, building trust under pressure, and developing people so the practice doesn’t rely on one person.

This eBook breaks leadership into six practical “lenses” and includes a self-assessment to pinpoint your strengths and your next best focus area.

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This practical toolkit guides dental practice owners in designing and implementing effective team bonus structures that drive performance, accountability, and engagement.


Covering key bonus models, eligibility frameworks, and rollout strategies, it helps shift teams from a wage mindset to a culture of ownership and shared success, ultimately supporting stronger profitability and team alignment.

Webinar Recordings

How High-Performing Associates Drive Practice Profitability
And why most practices underinvest — and pay for it.
Key topics covered:
  •  Why investing in associate development can strengthen practice performance rather than increase risk
  • The three key drivers of high-performing associates
  • How communication skills influence case acceptance, patient retention, and sustainable production
  • How clinical training can expand treatment scope, improve diagnosis, and build confidence in presenting treatment
  • The role of structured development pathways in supporting associate growth, practice consistency, and long-term retention
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Topic:
From Staff Shortages to Sick Leave: Tackling HR Headaches in Dental Practices
What’s changed in HR recently, what’s creating risk for practices, and the simple steps to stay compliant while supporting your team.
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In this webinar we discuss:
  • The critical HR shifts practices need to pay attention to right now 
  • The simplest steps to protect your practice (contracts, position descriptions, core policies + training) 
  • What psychosocial safety means and a practical risk-management approach 
  • Key lessons from recent pay compliance headlines and how to avoid “set and forget” salary risk 
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Quick Links To Your
Supporting Documents

Policies & Guidelines

Prime Code of Cooperation

Please take a moment to read.



User Group Manager

Track your team's practice plan progress on PrimeLearn.

Read more about it in the user guide below.

Helpful Resources

Expenses Worksheet

Your coach will discuss how you can use the expenses worksheet.

OGSM
(Objectives, Goals, Strategies, Measures)

This is a tool your Coach will use with you to build out your business strategy for the year.
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Practice Plan Forms

These only need to be completed once during onboarding.
 Should anything have changed within your Practice and you would like to update details for our team, please use the links below.

*Please download, complete and email this form back to us

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Team Resource Hub

A space created to support your growth and confidence in your role.

Find templates, checklists, guides and infographics to help you work consistently and deliver a great patient experience.
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Meet our core team

Prime's Coaches, Consultants and Trainers

Michelle Gianferrari

Jen Cox

Louise Howlett

Daleen Kupsch

Renee Arthur

Michelle Clark

Meg Sharp

Maya Carson

Brett Churnin

Nicole Laird

Frequently Asked Questions

Practice Plan

What is included in my Practice Plan?

Practice Management Solutions:
- 1-on-1 Business Coaching & Consulting | 2 x 1hr session for first 6 months, 1 per month thereafter.
- Account Management | Quarterly - 30min session.
- Business Planning & Forecasting | Annually.
- KPI Tracking & Analysis | Monthly.
- Financial Health Check | Annually.
- Team Questionnaires | Annually.
- Prime Video Library & Microlearning Videos | Access to whole team.
- Practice Observation Day (inclusive of report) | Within the first 3 months and at the end of year 2.
- Customised training (1 day in practice) | Year 1.
- Primespeak (live online or face-to-face) | As per tier plan*.
- Leadership Program (live online) | Unlimited access.
- Leadership Series (face-to-face) | Practice Owner/ Manager/ Leaders.
- Mastering Practice Ownership (live online or face-to-face) | Unlimited access for leaders.
- Team Workshop (face-to-face) | Year 2, as per tier plan*.
- Front Office Systems Training (live online) | Unlimited access.
- Grow Community Membership.
- Preferred pricing on other services.
- Access to our full bank of resources.

HR Solutions:
- Employment Contracts | 3 per year
- Consultant Support | On demand - Up to 2 hours per calendar year.

Infection prevention & Control Solutions:
- Infection Prevention (live online) | Unlimited access.

Marketing Powered by GDW:
- Website Consultation.
- Digital Marketing Audit & Consultation.
- Consultant Email Support.

How do I register for workshops and/or live online training?

You have access to a wide range of workshops and live online training. To register interest for dates and locations, you can simply complete this form, and our events team will get back to you to confirm your registration.  

What do I do if I can no longer attend a workshop or live online training session?

Please review our cancellation policy: 
- For Workshops: there is a 2-week cancellation notice, to accommodate for venue, travel and catering.
- For Live Online Training: there is a 48hour cancellation notice.

Coaching

How do I book my coaching sessions

Your coach will reach out to you to arrange your first session. At the end of your first session, you and your coach will arrange your session for the following month, or dependent on what is needed. We can also schedule coaching calls in advance so you can incorporate them into your calendar.  

When do I meet my Coach?

Your Account Manager will do an introduction during your Trust Transfer Call. After this call, you will have direct access to your coach.

Who attends the coaching calls

That is up to the leader, some do 1-1, some do teams, some do PM & PD